Trust & Buyer Protection
How we keep trading safe for farmers and buyers who have never met.
Buyer Protection
When you pay, the money goes to a licensed payment provider and is recorded as held for your order. It is released to the farmer only after you confirm delivery, or automatically if you do not report a problem within 48 hours of delivery. Farmlane is not a bank or a licensed escrow service; payments are processed by licensed providers.
Verification badges
Phone numbers are confirmed by code. Identity, farm, business, bank, vehicle and facility checks are reviewed by our team and shown as badges. Only the last four digits of ID numbers are kept.
Reputation from real orders
Only people who completed an order together can review each other, on specific points: produce quality, accuracy, reliability, communication, payment and handling. On-time and dispute rates are calculated from orders, not typed in.
Proof at every handover
Each order has two 6-digit codes. The driver needs the farmer’s code to record pickup, and the buyer’s code to record delivery. Weights are recorded at pickup and delivery.
Disputes
If something is wrong, report it on the order before confirming. The other side has 48 hours to respond. Our team decides using weighing records, photos, messages and handover records: release, full refund or partial refund.
Stay safe
Never pay outside Farmlane. Messages asking you to pay into a personal account are flagged to our team. We will never ask for your password or one-time codes.